About
LiveVox is an AI contact center platform for collections. Acquired by NICE for $3.74/share (closed Dec 2023). Contributed $142M to NICE revenue in 2024. Powers billions of omnichannel interactions/year via proactive outreach. 20+ years of CX expertise. Combined with NICE CXone to create 'conversational AI powerhouse.' Previously listed on Nasdaq.
Key Facts
- [1]Funding: Total funding: $12M. Last round: Dec 2023. Stage: Growth.
- [2]Employees: Employee count: 201-500.
- [3]Acquisition: Acquired by NICE.
- [4]Company Type: Acquired company.
- [5]Website: Official website: livevox.com.
- [6]AI Technology: Core AI/ML technologies: Predictive ML.
- [7]Region: Region: Americas (United States).
Founder
LiveVox Team
Contact center
AI Technology
Predictive ML
Traditional ML algorithms for classification, regression, and scoring models
Classification
Market Segments
Tech Stack Layers
Details
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Frequently Asked Questions
What is LiveVox (NICE)?
LiveVox is an AI contact center platform for collections. Acquired by NICE for $3.74/share (closed Dec 2023). Contributed $142M to NICE revenue in 2024. Powers billions of omnichannel interactions/year via proactive outreach. 20+ years of CX expertise. Combined with NICE CXone to create 'conversational AI powerhouse.' Previously listed on Nasdaq. LiveVox (NICE) is classified in the Enterprise Finance segment at the Applications layer of the financial AI stack.
Who founded LiveVox (NICE)?
LiveVox (NICE) was founded by LiveVox Team (Contact center). The company was acquired by NICE.
How much funding has LiveVox (NICE) raised?
LiveVox (NICE) has raised $12M in total funding, placing the company at the Growth stage. The most recent round closed in Dec 2023. Among 79 funded Enterprise Finance companies, LiveVox (NICE) ranks #69 by total capital raised. (Source: AIFI Map directory.)
What AI technology does LiveVox (NICE) use?
LiveVox (NICE) primarily leverages Predictive ML technology. Traditional ML algorithms for classification, regression, and scoring models. Within the Enterprise Finance segment, 58 companies use this technology.
What market segment does LiveVox (NICE) operate in?
LiveVox (NICE) operates in the Enterprise Finance market segment. AI enterprise finance companies are automating and enhancing the financial operations of businesses — from accounting and treasury management to financial planning, analysis, and corporate finance.
Where is LiveVox (NICE) headquartered?
LiveVox (NICE) is headquartered in San Francisco, United States. The company operates in the Americas region. The team consists of 201-500 employees. United States is home to 324 financial AI companies tracked by AIFI Map.
Who are LiveVox (NICE)'s competitors?
Companies similar to LiveVox (NICE) in the Enterprise Finance space include Unit21 ($92M raised), Kaaj ($4M raised), Lendbuzz ($310M raised), Ramp ($2.3B raised), Brex ($1.5B raised). These companies operate in related areas of financial AI: Unit21 focuses on ai-powered fraud and aml platform. Kaaj focuses on agentic ai for small-business lending automation. Lendbuzz focuses on ai auto financing for underserved populations. (Based on AIFI Map classification data.)
What products does LiveVox (NICE) offer?
LiveVox (NICE) builds applications-layer solutions for the financial services industry. The company's core offering: AI contact center for collections. The platform is powered by Predictive ML technology.
Is LiveVox (NICE) publicly traded?
LiveVox (NICE) is no longer independently traded. The company was acquired by NICE. Prior to the acquisition, LiveVox (NICE) had raised $12M in venture funding.